App Privacy Policy

1. Information We Collect

We may collect the following categories of information as part of providing our services.

1.1 Personal Information

Information that you provide directly, such as:

• Full name
• Email address
• Phone number
• Student information (for example: name, level, enrolled classes)
• Login credentials
• Payment related details needed for PayNow confirmation

1.2 Usage Information

Information about how you interact with the App, including:

• Pages and features you access
• Time spent in the App
• Actions performed in the App

1.3 Device and Technical Information

We collect technical information to ensure the App works properly. This may include:

• Device model
• Operating system
• IP address
• App version
• Mobile network information
• Device identifiers

1.4 Analytics Tools and SDKs

We use analytics tools to understand how our App is used and to improve our services. These include:

• PostHog
• Datadog
• Google Analytics

These tools may collect device information, usage statistics and performance data.

1.5 Authentication Providers

If you choose to sign in using third party authentication methods, we may receive basic information such as:

• Name
• Email address
• Authentication tokens

We do not receive passwords from external providers.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and operate our services
• To allow account login and user verification
• To show student information, class schedules and learning features
• To process and manage payments made through our internal PayNow QR code system. The App does not integrate with Google Pay, Apple Pay or any other external payment platforms.
• To provide customer support and resolve issues
• To improve App performance and user experience through analytics
• To send service notifications, reminders and centre updates
• To maintain the security and integrity of the App
• To comply with legal, regulatory and audit requirements

We do not use your information for unrelated advertising purposes.

3. How We Share Your Information

We do not sell or rent your personal information.

Information may be shared only when necessary and only in the following situations:

3.1 Service Providers

We work with trusted service providers that support our App operations. These may include:

• Cloud hosting providers
• Analytics providers (PostHog, Datadog, Google Analytics)
• Authentication services
• Email and notification services

They only receive the minimum information required to perform their services.

3.2 Legal Requirements

We may disclose your information if required to do so by:

• Law or regulation
• Government or regulatory authorities
• Legal processes or court orders
• To protect the rights, safety or security of users or the public

3.3 Business Changes

If Mind Stretcher undergoes a merger, acquisition or restructuring, information may be transferred as part of the process, subject to continued protection.

4. Data Security

We take reasonable and appropriate measures to protect your information. These measures include:

• Encryption
• Access controls
• Secure authentication
• Monitoring and auditing

While we strive to protect your data, no system is completely secure.

5. Data Retention and Deletion

We retain personal information only for as long as necessary for:

• Service delivery
• Operational requirements
• Legal or regulatory obligations

You may request the deletion of your data by:

• Using the options available in your account, or
• Contacting us at tech@mindstretcher.com

We will delete or anonymise your information once your request has been verified, unless retention is required by law.

6. Your Rights and Choices

You may have the right to:

• Access your personal information
• Correct or update your information
• Request deletion of your information
• Withdraw consent where applicable
• Opt out of non essential communications

To exercise your rights, please contact us using the details provided below.

7. Children's Privacy

Our App is used by students and parents.

• Children under 13 must use the App under parental or guardian oversight.
• We do not knowingly collect information from children without the appropriate consent.
• If you believe a child has provided information without consent, please contact us immediately.

We will take steps to delete such information in accordance with the law.

8. Third Party Services

Our App may contain third party SDKs or services that support analytics, performance monitoring or authentication. These include:

• PostHog
• Datadog
• Google Analytics

These services may collect certain technical or usage information. You may refer to their respective privacy policies for more details.

9. International Data Transfers

Your information may be stored or processed in countries outside Singapore. Whenever information is transferred internationally, we ensure that appropriate safeguards are in place to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date and may notify you within the App.

Your continued use of the App means that you accept the updated policy.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

• Mind Stretcher Education Pte Ltd
• Address: 37 Jalan Pemimpin #08 01 Mapex, Singapore 577177
• Email: tech@mindstretcher.com
• Phone: +65 8830 6053